Marketplace document
Payment, delivery and buyer rights
Discover original creations and contact their makers directly. Buyers and creators agree on payment and delivery together.
Section 1
MDStore is a marketplace operated by Societatea cu Răspundere Limitată „ADS WEB AUGUST”, IDNO 1026023162317, Republic of Moldova. Registered address: Mihail Sadoveanu 6/6. · 2026-11-10-services-v1 · 2026-10-28-srl (historical operator transition)
Section 2
Arrange payment and delivery directly with the creator. In the new model MDStore does not collect the artwork price, engage couriers or generate shipping labels. Before transacting, confirm the final price, shipping cost, address, timing, packaging and payment method in writing.
Section 3
Check whether the seller acts professionally or privately and request the necessary details and documents. Conformity, withdrawal, guarantees and remedies apply according to the law and nature of the transaction. Different sales may have different conditions.
Section 4
Any exception for customized work must meet applicable legal requirements. A handmade or made-to-order label does not automatically remove all buyer rights. Discuss returns and remedies before purchasing.
Section 5
For a product problem, contact the seller and retain communication and payment evidence. Report content or behavior to MDStore; the operator reviews platform matters without promising guaranteed refunds or mediation. Rights to contact competent authorities and courts remain unaffected.
Section 6
Historical orders processed through the previous system are handled separately under their original applicable terms and documents. Contact the operator about an unresolved historical transaction.
Section 7
For a distance contract between a professional seller and a consumer, where legal conditions are met, the withdrawal period is generally 14 days; its start, procedure, reimbursement and exceptions are governed by applicable law. Send the seller an unambiguous notice identifying the transaction. Customization does not remove remedies for defects or nonconformity. Loss of withdrawal for digital content is not presumed: express agreement and acknowledgement of the consequences must meet legal requirements. Information and complaints to the competent authority: https://consumator.gov.md. MDStore separately reviews platform-related concerns.